The mention of the word ‘chatbot’ is often met with a confused, quizzical look. There is so much misunderstanding of them still, yet in the words of Microsoft CEO Satya Nadella, chatbots are the next big thing. In fact Nadella puts chatbots (or “conversations as a platform” as he calls them) in the same category as generation defining moments like the introduction of the GUI (or graphical user interface), the web browser or even the touchscreen (popularised by the iphone).
Here’s a simple explanation of what chatbots are and what they do. Welcome to the world of chatbots! >>
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