Multi-Lingual, Multi-Channel: Make the most of your Bot

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Henry Charatan
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Multi – Lingual

Multi-lingual customer base? No problem.

Whilst creating a bot with Chatamo, you’ll have over 104 languages to choose from. Meaning your bots can speak to customers all around the world, all at the same time.

 

Or you can choose to select them later from within a bot, or from the Questions & Answers builder.

 

Multi-Channel

Chatamo’s bots can function over 14 different channels. At the moment, business’s might favour a more classical chatbot on facebook, Skype or What’s App. Whilst we provide these, we like to look to the future too and so have introduced voice bots on digital assistants Amazon Alexa and Google Home.

Amazon

Once Amazon have put your skill live, we will change the Alexa channel status to Online and add a link to your Alexa skills page to the Alexa channel page on Chatamo.

To use your bot customers will say one of the wake words, the invocation name you provided and their question e.g. ‘Alexa ask Daily Recipe for a vegetarian starter’

With Alexa users will need to enable the skill. They can do this by clicking ‘Enable’ on your skill in the Amazon skills list or by saying ‘Alexa open’ plus your bot name, e.g. ‘Alexa open Daily Recipe’ to the Amazon Dot, Echo, Echo Show or any Alexa enabled device. By using the phrase ‘Alexa open’ they automatically enable the bot.

Apart from following links you promote on the web, social media and through email, customers can also find your bot in the full list of Alexa skills on Amazon.

Google Home

Once Google have put your action live we’ll change the Google Home channel status to online and add a link to it on the Google Home channel page.

To use your bot customers say one of the wake words, the invocation name you provided and their question e.g. ‘OK Google ask Daily Recipe for a vegetarian starter’.

Apart from following links you promote on the web, social media and through email, customers can also find your bot in the full list of Google Home actions or when using the Google Assistant as shown below.

 

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Published by Henry Charatan

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